Frequently Asked Questions
Everything you need to know about shopping with ShopZaza.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment and recommend comparing them to your favorite pieces at home for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a pre-paid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. We also offer Express Shipping options at checkout if you need your fashion fix sooner.
Are the colors of the clothes accurate to the photos?
We use professional studio lighting to capture the most accurate colors possible. However, please note that slight variations may occur depending on your monitor or mobile screen settings.
What payment methods do you accept?
ShopZaza accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my ShopZaza garments?
Care instructions are printed on the inner label of every item. For most of our delicate fashion pieces, we recommend washing on a cold cycle and hanging to dry to maintain fabric integrity.